Making Sense of....Assertiveness

What's it about?

Being assertive means that you can express your needs calmly and confidently; you can deal with other people’s expectations, assumptions and demands. Assertiveness also means accepting and respecting other people's rights as being as important as your own. This course will help you to grow in confidence so that you can tackle difficult situations without fear.

Course Overview

* What does it mean to be assertive?
* What is the opposite?
* What are the advantages and disadvantages?
* What are the main areas where people find it difficult to be assertive?
* Making requests - and saying No
* Giving and receiving criticism
* Giving and receiving compliments
* Look at body language

Learning Outcomes

* Recognise your own behaviour patterns
* Develop assertiveness skills
* Understand the importance of being assertive
* Develop good communication skills
* Build your confidence and self esteem
* Set achievable goals